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Help

Find answers to the most frequently asked help topics below. If you still have questions, please feel free to contact us.

Devices & Connecting

Yes! Almost all Web-enabled devices are compatible with event.digital, including phones, laptops, tablets, TVs, media players, Blu-ray players, DVD players and games consoles. Just go to https://event.digital in the device's Web browser to get started.

In case you can't get an older Web-enabled device to work straight away, make sure you've updated its firmware to the latest version. Check your device's manual, or look up the device's model number online for instructions on how to do this.

No - you won't require an app to use the service. You can access event.digital using almost any Web-enabled device. Just go to https://event.digital to get started.

Bandwidth requirements will vary depend on the content you are consuming. We use compression on our services to deliver the best possible speed, while keeping your data usage requirements to a minimum. Generally, data use will be, on average:

As actual data rates may fluctuate, as when using any streaming service, we recommend using the service on unmetered connections.

Content

Content available varies depending on the country you are in due to content licensing. If you are using event.digital while travelling (ie: using an aircraft's or spacecraft's WiFi connection), the content you have access to in the catalog may change as you move between countries.

When using our service in space, content available may change depending on the base station/relay satellites used on the connection. Given the unique nature of space-based Internet connectivity, where the connection is intermittent or the base station/relay connection changes frequently while in orbit, the event.digital licensing system will continue to honor the license first issued when you commenced the stream in that session.

Once you've logged in, use either the tabs on the top menu to choose the content you'd like (eg: Watch, Music, Podcasts, Radio) or use the search bar. The content available to you may vary depending on your content, due to licensing requirements.

To help parents choose content suitable for their children to watch, event.digital uses TV classification ratings. For details visit the TV Parental Classification Ratings Guide.

Subscriptions

Subscribe from the sign-up form on our home page. It's fast, easy and free! Just go to https://event.digital.

Remember you'll need to confirm your email address before you can start to use the service. Check the confirmation link that was sent to you after you sign up.

Yes! event.digital is entirely free to access - and is ad-free too!

event.digital is available in almost all countries worldwide, and event.digital Radio is available in all countries. If you are connecting from a country that is not yet supported, you will see a Region Unavailable message when you try to log in. Even in an unsupported country, you will still be able to register and access the non-content sections of the service.

Click the Forgot Your Password link on the login screen, then follow the prompts.


 

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